DISPATCHER COURSE June 24 & 25, 2025 – Dispatchers perform a key role that is critical to the successful operation of any service business. As the company’s primary representative with the client, the dispatcher provides the nerve centre for service scheduling, resource allocation, priority setting, and final customer satisfaction – all elements of a good customer service function.

Professional dispatchers can improve company productivity by getting the most from limited service resources, building strong customer relationships, and understanding their service technicians and service managers needs and capabilities. Many dispatchers don’t reach their full potential because they have not had the opportunity to acquire or fully develop the complex skill set needed to be effective in this role.

This dispatcher training program closes that gap with a comprehensive training course created specifically for service dispatchers. This program goes beyond traditional technical training to help develop the advanced skills needed to be highly effective in the dispatcher role. By completing this program, dispatchers will be able to improve their job performance and more effectively contribute to the success of the company.

This highly interactive program will include presentations, group exercises, self assessment tools, and discussion groups. In partnership with MCA Ottawa. Maximum 15 participants.

Registration